Consultants, VARs, and System Integrators providing implementation services and software support use Beyond Remote to shorten implementation cycles, provide ad-hoc support, transfer and import data and perform system maintenance services.  While you can never fully negate the need for face-to-face implementation services, you can dramatically reduce unnecessary travel time and increase your available billable time by performing many services remotely.

Support Centers can increase first call resolutions while reducing overall call times using Beyond Remote Support.  Technicians can send a customer a URL link via email, instant messaging to click on to initiate the remote control session or point the customer to link on a web page.  Because Beyond Remote runs as an application on the Customer Support Representative's (CSR) computer, there is no waiting for web pages to refresh, no software for the customer to install, just near instantaneous access to the customer's computer (pending their approval).

Imagine being able to provide hands-on support to your customers, regardless of their location (or yours), at a moments notice!  Offer monthly remote support contracts or premium support services with guaranteed response times via remote support.  Increase the effectiveness of your trained technicians by minimizing drive-time and eliminating "blind" support calls.

Thousands of CPA firms around the world provide bookkeeping services to small and medium sized businesses on a monthly, quarterly and annual basis.  Whether your clients use QuickBooks, Quicken, Great Plains, MAS or any other ERP package, you can provide your bookkeeping services remotely. Reduce your un-billable travel time and increase your available billable hours by using Beyond Remote Support.

Even the best software requires some troubleshooting every now and then.  By using Beyond Remote Support, you can quickly and easily see what your customer sees on their screen.  You can quickly determine the factors which may be causing an error by evaluating the customer's OS, hardware, driver versions, etc. in a fraction of the time that it would take to walk your customer through finding the same information.  Also, under the right circumstances, it may make sense to consider using the Beyond Remote SDK to embed remote support functionality right into your software!  Click Here to request additional information.