Connect, Control, & Fix
Easy to Set Up & Use
After a short installation and a quick router configuration, you can be providing your customers with incredibly efficient remote support.
Because Beyond Remote Support runs as an application on your desktop, you don't have to mess with logging onto a website, creating a support session or giving your customer a session number to enter. Simply click "Email Invitation" and send them a link that already has everything they need to initiate the support session.
When your customer clicks on the embedded link in the e-mail, you will see them show up in your "Active Connections" window and when you double-click on their connection, you will immediately have remote access to their machine. It's that simple!
New Business Opportunities
Offer your customers a monthly maintenance & remote support program for a recurring monthly fee.
Reduce Expenses & Increase Billable Time
Reduce internal expenses from travel between client sites and increase their ability to provide billable services with the time saved.
Increase Your Market Size
Since you can support critical applications remotely, your prospective customers won’t feel the need to work with a less qualified consulting group who might be geographically closer to them.
Increase Customer Satisfaction and “Stickiness”
Your clients will love the fact that you can support them remotely and solve problems quickly. They will be much more likely to pick up the phone and ask for your services when they know you won't have to make a special trip for every problem.
Increase Value & Peace of mind for your customers.
Your customers will perceive increased value for your support services knowing that if they have problems, your support services are literally a click away.
Value for money
Your trained staff is your most important asset. Make the most of their talents by giving them the ability to be more effective with their time and work with your clients remotely.
Quick Implementation and Return on Investment
Beyond Remote can be fully installed and configured in under five minutes, allowing you to begin supporting customers and billing for remote services right away!
Exceptionally simple to use
Beyond Remote features a windows-familiar, intuitive interface. Little to no training is required.