Which Product is Right for You?
We receive a lot of questions as to which product will be the right one for you. Please use the product comparison table below to view the differences between Beyond Remote (Control), and Beyond Remote Support.
The Basics:
If you need to provide remote support to your customers at a moments notice without knowing where they are, much less having had the opportunity to configure their router, then you need Beyond Remote Support.
If you need the ability to manage remote computers and initiate connections to remote computers over your LAN or the Internet, without anybody on the other end to assist you, then you need Beyond Remote (Control).
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Product Comparison Table
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Beyond Remote
Support
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Beyond Remote
Control
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Provide Remote Support on an Ad-Hoc basis to a remote customer, regardless of their location, in only seconds
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Initiate an unattended remote control session to a remote computer
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Invite a customer to a remote support session via e-mail, instant messenger, or a link via your website
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Ideal for managing a network of computers over a LAN or the Internet
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Requires router configuration at the remote site (your customer's site) if you are accessing a computer over the Internet
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Requires router configuration on your own network to receive inbound support requests and route them accordingly
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Send an e-mail support invitation
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Paste a support invitation link into a chat session
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Post a "Get Remote Support" link on your site using HTML generated from within Beyond Remote Support
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Manage unlimited inbound support requests on one computer
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Support an unlimited number of customers with one Beyond Remote Support license per computer
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Host Discovery - Automatically find and create connections for Beyond Remote Host Computers on your network
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Host Polling - Allows you to immediately see who is online and who is not
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Global Options - Set your default settings so all future connections automatically inherit your defaults
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Available in multiple languages
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Core Functionality
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Access and Control any PC over the Internet or on a LAN
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Remote file transfer
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Live Chat with Remote User
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View & control multiple computers simultaneously
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Choose from Six Themes
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Auto Scrolling - if the remote computer's screen is larger than yours, the console will automatically scroll as your mouse nears the edges.
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Standard, Full or Scaleable Remote Desktop Viewing
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Color Mode, Block Size and Frame Refresh settings allow for ideal performance
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Multi-Monitor Support
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Ability to change connection settings during remote control session
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Secure 128 bit Encryption
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Update Auto Installer for all the latest features and releases
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E-mail Support with ability to escalate to phone support
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