Help Configuring Your Router
For detailed directions on how to configure your make and model of router, visit Beyond Remote's page on Port Forward.com.
Console Initiated Connections
The traditional method of connecting to a remote computer for Beyond Remote has been for the Console (formerly called the "Client") to setup a connection and initiate the remote control session with a remote computer. Connecting in this fashion will allow the Console user to initiate a remote control session without anybody being present at the host computer. This requires the Console user to know any passwords that may be required for the Host computer (either Windows password or the Beyond Remote password, depending on how the Host has been set up).
In order to initiate a successful connection, the router at the location of the computer you are trying to connect to must be configured to forward that connection to the appropriate computer, this is called 'Port Mapping'. By default, the Console initiated connections will try to connect to the remote computer on Port 5424, this default setting can be changed in the Console's Preferences & Options tab under 'Global Options'.
Remote Support (Host Initiated) Connections
Since a Remote Support connection is actually initiated by the Host, it is the router on the side of the Console user that needs to be configured to accept that incoming traffic. The beauty of this is that by configuring your router once, you can support any user, anywhere without them having to configure anything. The default port for a Remote Support connection is 5425.