DataApples.com

Beyond Remote Support Review

MAnderson — 01/28/2008 08:09 am

Author: MAnderson

Posted: 01/28/2008 08:09 am

Hello All,
We were recently written up by a shareware site partner and I thought this was worthy of posting...

Beyond Remote Support, Focus on Problem, Not on Getting to It

Updated Jan 11, 2008 11:45:02

Solving a tricky problem on a remote box is often not as hard as getting to that problem. Helping a newbie to obtain, install and run a remote assistance program sometimes may be harder than resolving the original problem. A remote assistance application has got to be something really easy, not harder than making just a few mouse clicks.

This idea was picked up by Data Apples Corp., and they came up with a brand new approach to rendering assistance to remote users. Instead of asking users to install complicated remote access programs, they will ask you, the service provider, to install a simple application on your desktop and then, believe it or not, just ask users to follow a link you send them via e-mail, instant messenger or your support website.

With this power at your disposal, you can bring your business to a whole new level. Just by reducing your travel time between customers� sites, you can easily double or triple your productive hours. And your capability to render quality support for critical applications remotely will attract new customers that would prefer higher quality service to closer located less qualified service provider.

Your customers will value your services knowing that whatever should happen with their applications, you are literally just a click away. No more hours of wasted time, troubles messing with software or websites; just a few mouse clicks, and you get straight to the target.

See the Review

New version of Beyond Remote (2.5.1.450) 1/1/2008

dasupport — 01/01/2008 07:39 pm

Author: dasupport

Posted: 01/01/2008 07:39 pm

Fixes & Changes

- Added better support for multi-monitors

- Due to all of the confusion ReverseConnect introduced in to Beyond Remote we have decided to remove it from the Console. If you are a paid subscriber or are using the free functionality of ReverseConnect please download our new product Beyond Remote Support. This will allow you to perform the same email support while adding additional functionality.

New version of Beyond Remote Support (2.8.10.515) 12/30/2007

dasupport — 12/30/2007 02:40 pm

Author: dasupport

Posted: 12/30/2007 02:40 pm

A new version of Beyond Remote Support is now available in the download section of our web site.

Changes

- Fixed a problem with date and time on computers outside the US. An error would occur after registration stating the date and time are not in the correct format.

New version of Beyond Remote Support (2.7.9.495) 11/25/2007

dasupport — 11/25/2007 07:28 pm

Author: dasupport

Posted: 11/25/2007 07:28 pm

A new version of Beyond Remote Support is now available in the download section of our web site.

Changes and Additions

- Fixed a problem with the new session notification popup window; on some computers the application would stop responding.

- Fix a problem interface when a person was using large fonts in Windows.

- Added the ability to minimize/maximize the ribbon by right clicking on it.

- Added a new preview menuing system, this can be access by clicking on the globe icon in the top left of the application.

- Added the ability for the application to check for updates and ask if you want to install them. This check is performed every three days and can be manually started as well from the preview menuing by clicking the globe icon in the top left of the application.

- Added the ability to do a capture the screen or the application window to the clipboard, you can then paste it in to the application of your choice.

Forums are being discontinued

dasupport — 07/19/2007 06:24 am

Author: dasupport

Posted: 07/19/2007 06:24 am

Due to all of the pornographic material being posted by anonymous people I've been forced to disable postings to the forums completely.

To get support going forward please email support@dataapples.com

Thank you,

Forums are being discontinued

dasupport — 07/19/2007 06:23 am

Author: dasupport

Posted: 07/19/2007 06:23 am

Due to all of the pornographic material being posted by anonymous people I've been forced to disable postings to the forums completely.

To get support going forward please email support@dataapples.com

Thank you,

BR and windows 2003 server PROBLEM

dasupport — 06/27/2007 12:37 pm

Author: dasupport

Posted: 06/27/2007 12:37 pm

You can manually override the refresh rate by right clicking on the connection and selecting properties and then selecting the "Advanced" tab and changing the Frames Per Second setting.

ports fowarded but still no connection

sornord — 06/18/2007 03:42 pm

Author: sornord

Posted: 06/18/2007 03:42 pm

Actually the modem says the firewall is disabled (it's passing everything to the router, which is acting as the firewall). I also have six wireless clients at home being supported by the router, as well as a Vonage TA, so can't just use an access point.

Ideally I would like to set up a PPTP and bring my dad's computer into our network. He is computer illiterate and I don't think I could talk him through setting up a VPN, assuming I could do it in the first place here (haven't researched it much yet.) If we can get BeyondRemote working, it would help set up the VPN too, I expect.

Steve Wilson
US Embassy
Santo Domingo, Dominican Republic

Beyond Remote in Vista

dasupport — 06/11/2007 01:21 pm

Author: dasupport

Posted: 06/11/2007 01:21 pm

I don't have a timeline yet.

A version for Windows Vista

bruce73 — 06/03/2007 06:56 pm

Author: bruce73

Posted: 06/03/2007 06:56 pm

Good news. Thanks.

Running over a satellite connection

dasupport — 06/01/2007 09:55 am

Author: dasupport

Posted: 06/01/2007 09:55 am

They are very high latency connections but BR should work fine.

Can BRserver start in reverse connect

dasupport — 05/21/2007 07:54 pm

Author: dasupport

Posted: 05/21/2007 07:54 pm

It currently doesn't support those method but I will add to the feature list...

beyond remote

dasupport — 05/15/2007 07:04 am

Author: dasupport

Posted: 05/15/2007 07:04 am

You shouldn't have to run it in compatibility mode, it now supports Vista while someone is logged in.

Newest Client Shuts Down Command Line Initiated Connections

rpdguy — 05/15/2007 04:27 am

Author: rpdguy

Posted: 05/15/2007 04:27 am

Thanks.

This works perfectly now.

New Version of Beyond Remote (2.2.5.320) 5/13/2007

dasupport — 05/13/2007 09:33 am

Author: dasupport

Posted: 05/13/2007 09:33 am

Fixes
- The last release introduced a bug with the command line support where the console would shutdown after starting a remote control session. This is fixed now.
- Fixed a small problem with Terminal Server support.