Email Content FAQ

Recipients are seeing phrases like "MailScanner has detected a possible fraud attempt from..."

This warning text is generated by MailScanner, a virus/spam/security filter that may be used by a number of your recipients.

In an attempt to warn against possible "phishing" attacks, it compares the link text to the actual link. For example:

The following link will NOT trigger a MailScanner warning:

<a href="http://www.example.com">www.example.com</a>

The following link-tracked link generated by Campaign Studio will trigger a MailScanner warning:

<a href="http://www.example.com/link.php?C=1&L=1&M=928hfg8032r4nlsdf">www.google.com</a>

The following link-tracked link will not trigger a MailScanner warning:

<a href="http://www.example.com/link.php?C=1&L=1&M=928hfg8032r4nlsdf">Search Google</a>

Notice that if you have a website address in your link text, MailScanner will try check whether the actual link (at least the domain portion) is the same as the text.

To avoid this issue, you can either:

  1. turn off link tracking, or
  2. stop using a URL as the link text.

Can I send attachments with Campaign Studio?

Yes, you can send an unlimited amount of attachments with your newsletters. To attach files, first ensure attachments are enabled under the Settings --> Email Settings page. After attachments have been enabled, the option to attach additional files to auto-responders and email campaigns will appear directly below the HTML/Text content editors’ section.

NOTE: Be sure that both the maximum attachment size and maximum email size options are large enough for your needs in the Settings --> Email Settings page. If not, your emails may fail to send or not attach all files properly.

Can Campaign Studio Embed Images in Emails?

Yes, it can. When you send a newsletter, you can choose whether or not to embed images. You do this by selecting the 'embed images' option when you are sending your emails or setting up your autoresponders.

Embedded images are a great way to allow people to read your HTML emails when they aren't connected to the Internet, and that's the main reason a lot of people choose to embed images.

How can I make sure my emails are CAN-SPAM compliant?

Can-Spam is an anti-spam law passed in the United States, but applies in theory internationally. It defines what should be contained in an email you send, and to prevent the sending of spam.

The act specifies the main aspects of an email that will prevent it being marked as spam:

  • An opt-out (or unsubscribe) option
  • A valid Subject and header information
  • A legitimate sending email from the sender
  • Valid company and contact information in the email

Campaign Studio gives you the options to comply with this, such as forcing an unsubscribe link and making it easy for this process to be included for your lists.

My emails do not display all the CSS correctly in Outlook 2007. What am I doing wrong?

Outlook 2007 has been created using the Word rendering engine unlike its previous versions that made use of Internet Explorer's one.

What this means unfortunately is that Outlook 2007 no longer has a very solid CSS rendering capability. The main problem that this is causing so far is that Outlook 2007 does not render background images at all.

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