Sending Email Campaigns FAQ

What is multipart sending and why should I do this?

When you are sending an email you can choose to send it as "Multipart".

What this means is that Campaign Studio will take both the HTML version and the Text version of your email and bundle it into the one email. When your contact receives this email their email client (such as Outlook, Gmail, Hotmail) will then read the email and display the most appropriate email for them.

If you do not allow your contacts to choose their subscription type when they subscribe and they are signed up as HTML then you should send your emails as multipart. The reason for this is that if your contacts log into a webmail client for instance, they will be shown the text version of your email. However, if they then view their email in a client such as Microsoft's Outlook they will see the HTML version of this email.

If your contacts are given the choice between Text and HTML when they subscribe then you should still write both types of your email (Text and HTML) but not send using multipart. Campaign Studio will then look at what your contact has elected to receive and send them an email of that type.

Can Campaign Studio send one email to multiple lists?

Campaign Studio can send your email to multiple/all lists at once. It also takes care of making sure duplicate copies of the email are not sent to the same person if they are subscribed to multiple lists. When prompted to select your contact list, simply hold down the CTRL key and select the lists you wish to send to.

Why do my images not get embedded when I send a test email?

When you send a test email to yourself you the images do not get embedded. This only happens when you send a proper email to a contact list and select Embed Images.

Can I add my name to my sends so that email clients will display 'My Name <>' ?

Yes you can. When you send an email campaign or create a new autoresponder you can set up your name so that your emails will display as 'My Name <>' This is done by setting the 'Send To First Name' and ' Send To Last Name'.

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